Refund and Cancellation
Premium Customer Experience • 100% Transparency • Heritage Commitment
At Heritage Peti, we believe in premium products backed by premium service. Our policies are designed with your complete satisfaction in mind, ensuring a seamless and transparent experience.
Cancellation Policy
Before Shipment
You may cancel your order at any time before it has been dispatched from our kitchen. A 100% refund will be processed immediately to your original payment method.
After Shipment
Due to the perishable nature of our premium food products and preparation process, we cannot accept cancellations once the order has been handed over to our trusted courier partner. Each product is freshly made and dispatched within hours of preparation.
Returns and Refunds
No Returns Policy
For hygiene, safety, and quality assurance standards, we do not accept returns of open food packets. Our products are prepared in controlled, hygienic environments and once opened, cannot be resold.
Damaged or Incorrect Products
If you receive a damaged package, incorrect item, or any quality concern, please follow these steps:
- Send clear photos/video to us via WhatsApp or Email within 24 hours of delivery
- Our quality team will review within 4 hours
- We will arrange a free replacement or issue a full refund at your preference
Refund Timeline
Refunds are processed within 5-7 working days to your original payment method. The exact timing may vary based on your bank's processing policies.
Need Assistance?
Our premium customer support team is here to help you 7 days a week