Privacy Policy
At The Heritage Peti (accessible from theheritagepeti.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it.
1. Information We Collect
We collect various types of information to provide you with our products and services.
A. Personal Information You Provide
When you purchase our traditional snacks or contact us, we may ask for:
- Contact Details: Name, email address, and phone number.
- Shipping Information: Delivery address, landmark, and pin code (essential for our logistics partners).
- Payment Information: We do not store your card data directly. All payments (Credit/Debit, UPI) are processed securely through our third-party payment gateway partners.
B. Information Collected Automatically
As you navigate our site, we track:
- Log Files: IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks.
- Cookies: We use cookies to store information about visitors' preferences and the pages on the website that the visitor accessed (e.g., keeping items in your cart).
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process and fulfill your orders (specifically ensuring your food products reach the correct address).
- Communicate with you regarding order confirmations, shipping updates, and customer support.
- Analyze how you use our site to improve our interface and product offerings.
- Send you emails about new product launches, festive specials, or offers (only if you have opted in).
- Prevent fraud to ensure secure transactions.
3. Sharing of Information
We do not sell your personal information. However, we share data with trusted third parties essential to our operations:
- Logistics Partners: We share your name, phone number, and address with courier services to deliver your order.
- Payment Gateways: We use secure third-party payment processors to handle financial transactions.
- Service Providers: We may use third-party tools for website hosting, analytics (like Google Analytics), and email marketing.
4. Data Security
We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
5. Third-Party Privacy Policies
Our Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of any incorrect data.
- Request deletion of your data (subject to legal retention requirements for transaction records).
- Opt-out of marketing communications at any time.
7. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.